Who we are
Cornish Sound Sanctuary provides gong ceremonies, sound healing, Reiki, energetic house clearing and private healing experiences in Cornwall.
For questions about this privacy policy or your personal information, please contact:
Email: tania@cornishsoundsanctuary.co.uk
Information we collect
We may collect personal information when you contact us, make an enquiry or book a ceremony or healing session.
This may include your name, email address, telephone number, booking details and any information you choose to provide when contacting us.
When making a booking, additional information may be collected through our booking provider.
How we use your information
We use your personal information to respond to enquiries, manage and confirm bookings, communicate with you about ceremonies or sessions, provide information relevant to your booking and manage our services.
We only use personal information where we have a lawful basis to do so, including where it is necessary to provide a service you have requested, where we have a legitimate business interest, or where you have given your consent.
Online Bookings
Online bookings are managed using SimplyBook.me.
When you make a booking, information such as your name, contact details, appointment preferences, special requests and booking history may be processed through the SimplyBook.me booking system. SimplyBook.me states that booking data is used to process and confirm appointments, send confirmations and reminders, and allow service providers to manage bookings.
You can read the SimplyBook.me Privacy Policy for further information about how the booking platform processes personal information.
Payments
Where online payments are available, payment information may be processed securely by a third-party payment provider.
Cornish Sound Sanctuary does not directly store your full card or payment details.
Cookies and website analytics
This website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
Where non-essential cookies or analytics technologies require consent, you will be given the opportunity to accept or reject them. ICO guidance requires clear information and appropriate consent for non-essential cookies and similar technologies.
Information collected through website analytics may include pages visited, general website usage and how visitors arrived at the website.
Embedded content and third-party services
This website may include content or services provided by third parties, including booking tools, maps, videos or social media content.
These third-party services may collect information about your interaction with their content and may use cookies or similar technologies in accordance with their own privacy policies.
Who we share your information with
We may share personal information with trusted service providers where necessary to operate the website, manage bookings, process payments or provide our services.
This may include our website hosting provider, booking platform and payment provider.
We do not sell your personal information.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose it was collected, including providing services, managing bookings and meeting any legal or accounting obligations.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Your data protection rights
Under UK data protection law, you may have the right to access the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information, restrict or object to certain uses of your information, and withdraw consent where consent is the lawful basis for processing.
You can make a request by contacting tania@cornishsoundsanctuary.co.uk.
You also have the right to raise a concern with the Information Commissioner’s Office if you are unhappy with how your personal information has been handled. The ICO specifically recommends including people’s information rights and how they can complain in a privacy notice.
Changes to this privacy policy
This privacy policy may be updated from time to time to reflect changes to the website, services or legal requirements.